HVAC/R Service Manager

2 weeks ago

Portland, Oregon, United States CoolSys Full time
Service Manager - HVAC/R

CoolSys is seeking an experienced Service Manager to lead our HVAC/R team. As a key member of our management team, you will be responsible for managing the service portfolio for assigned branches, forecasting manpower requirements, and ensuring customer satisfaction.

Responsibilities:
  • Manage the Service P/L for assigned branches
  • Forecast manpower requirements
  • Effectively prioritize customer calls and advise dispatch accordingly
  • Ensure customer requirements are followed and calls are completed on a timely basis
  • Ensure customer rules are accurately adhered to and approve work orders
  • Review dashboards and financial reports and take appropriate action
  • Oversee the procurement of parts and supplies
  • Maintain communication with customers and ensure their expectations are met
  • Resolve issues or problems that impact customer satisfaction
  • Manage and maintain fleet, parts and materials inventory, and resolve discrepancies or problems in a timely manner
  • Develop and maintain long-term relationships with customers and subcontractors
Qualifications:
  • 10+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, previous managerial experience
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility
  • Proficiency in understanding and managing P&L
  • Demonstrated business acumen
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi-task
  • Ability to solve problems and apply good judgment
  • Excellent verbal/nonverbal and written communication and presentation skills
  • Communicates company direction, sets expectations, and holds team accountable for results
  • Provides leadership, builds a collaborative team, and rewards accomplishments of the team
  • Interviews, selects, hires, and oversees onboarding of supervisors, team leads, and technicians
  • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume
  • Manages performance and provides training, coaching, and performance feedback to supervisors, team leads, and technicians
  • Uses metrics to drive accountability and performance
  • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
  • Ensures use of PPE and the application of safe behavior, including driving, by all employees
  • Ensures customer service and quality of work meets customer requirements and Source standards

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