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Client Success Professional

3 weeks ago

New York, New York, United States Kustomer Full time

About Kustomer

Kustomer's conversational CRM platform empowers businesses to deliver exceptional customer experiences. Our innovative solutions, built on AI and Automation, unify data from multiple sources through a single timeline, enabling businesses to operate efficiently and personalize their service across any channel.

The Customer Success Manager role is crucial to our success, as you will ensure our clients achieve value from our platform. Your responsibilities will include managing the end-to-end customer relationship post-sale, overseeing onboarding, coordinating customer alignment with our executive team, conducting business reviews, product expansions, and negotiating customer renewals.

We are seeking a seasoned professional with 5+ years of Customer Success or Account Management experience, preferably in a technical SaaS product environment. Strong industry and/or technical domain knowledge of SaaS, CRM, CX/Support Software, or APIs is required. You must be able to own your own book of business, negotiate customer renewals, and have strong communication and interpersonal skills. We offer a competitive salary of $115,000, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.