PC Technician

3 days ago


Colorado Springs, Colorado, United States SAIC Full time

Job Summary

SAIC is seeking a highly skilled PC Technician to support the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES) team. The successful candidate will be responsible for providing technical support and services to meet the IT needs of the organization.

Key Responsibilities

  • Provide technical support and services to meet the IT needs of the organization, including incident management and request fulfillment.
  • Implement and manage government-approved, ITIL-compliant Service Desk systems to collect, track, and manage incidents and service requests.
  • Develop and provide procedures to receive and respond to incidents and service requests according to defined prioritization, escalation, and resolution targets.
  • Provide a single point of contact for all incidents and service requests, and ensure timely resolution and communication with customers.
  • Collaborate with the IT team to identify and resolve technical issues, and provide recommendations for process improvements.
  • Develop and maintain relationships with customers to ensure their IT needs are met, and provide exceptional customer service.

Requirements

  • Associates degree in a related field, or equivalent experience, with 3+ years of experience in IT support or a related field.
  • IAT Level II Security Certification, such as Security+, is required for this position.
  • Experience in a military environment and/or communicating with mid to senior level military members is highly desired.
  • Secret clearance is required for this position.

What We Offer

  • A competitive salary range of $40,001 - $80,000, based on experience and qualifications.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.


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