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Sales and Operations Lead

2 months ago

King of Prussia, Pennsylvania, United States Tapestry Full time
About This Role

We are seeking a highly motivated and results-driven Sales Lead to join our team at Tapestry. As a Sales Lead, you will be responsible for driving sales growth and delivering exceptional customer experiences in our North American retail stores.

Key Responsibilities
  • Sales Performance: Meet or exceed sales targets and contribute to the overall success of the store team.
  • Customer Experience: Provide exceptional customer service, ensuring a positive and engaging experience for all customers.
  • Team Leadership: Mentor, motivate, and develop team members to achieve sales goals and deliver operational excellence.
  • Market Knowledge: Stay up-to-date with market trends, competitor activity, and customer shopping behaviors to inform sales strategies.
  • Operational Excellence: Maintain a high level of operational efficiency, ensuring seamless execution of sales floor, cash wrap, and visual merchandising activities.
  • Inventory Management: Replenish inventory, process shipments, and maintain accurate inventory levels to meet customer demand.
  • Collaboration: Work closely with Store Managers and Assistant Managers to drive sales growth, improve customer satisfaction, and enhance the overall store experience.
Requirements
  • Experience: 1-3 years of retail sales experience, preferably in a leadership role.
  • Education: High school diploma or equivalent required.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Competencies: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, and Managerial Courage.