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Technical Assistance Representative

2 months ago

Oklahoma City, Oklahoma, United States Jobot Full time
Job Overview:
This position is hosted by Jobot. We are looking for a skilled and motivated Technical Support Professional to join our dynamic team.

Salary:
$18 - $35 per hour

About Us:
We are a Managed IT Services provider dedicated to delivering exceptional support to our clients in their technological endeavors.

Why Work With Us?
We offer a positive work environment, comprehensive benefits, and ample opportunities for career advancement.

Position Details:
As a Technical Support Professional, you will serve as the primary point of contact for our clients, addressing their technical inquiries and ensuring an optimal user experience. Your role will encompass troubleshooting and resolving technical challenges, maintaining IT infrastructure, and delivering outstanding customer service. If you possess strong technical skills and effective communication abilities, we encourage you to consider this opportunity.

Key Responsibilities:
  • Act as the first point of contact for users experiencing hardware, software, and application issues.
  • Utilize available tools to resolve user-reported problems while adhering to established procedures.
  • Document all interactions and resolutions in our case management system.
  • Facilitate communication between clients and internal support teams to ensure accurate problem understanding.
  • Conduct remote troubleshooting and provide clear guidance to users.
  • Explore alternative solutions until issues are resolved.
  • Escalate unresolved issues to higher-level support personnel.
  • Follow up with clients to confirm that their systems are operational.
  • Gather customer feedback and relay potential product enhancement requests.
  • Assist in the creation of technical documentation and user manuals.

Qualifications:
  • Minimum of 5 years of experience in a Help Desk or customer support role.
  • Proficient in office automation tools, databases, and remote access technologies.
  • Strong understanding of computer systems, mobile devices, and other technology products.
  • Ability to diagnose and resolve basic technical issues effectively.
  • Excellent communication skills in English.
  • Customer-focused with a calm demeanor.
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Professional certifications (e.g., CompTIA A+) are a plus.
  • Experience with Remote Desktop Troubleshooting is essential.
  • Able to thrive in a fast-paced environment and manage priorities effectively.

If you are enthusiastic about technology and eager to enhance your skills, we would be delighted to have you on our team.