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Restaurant Operations Director

2 months ago

Madisonville, Tennessee, United States Zaxby's Full time
About the Role

Zaxby's is seeking a highly skilled and experienced Executive Restaurant Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management
    • Provide guidance and leadership to your team to create a positive culture and maintain high team morale.
    • Execute and assist in the development of action plans according to company goals and objectives.
  • Restaurant Operations
    • Manage and oversee the daily operations of the restaurant, focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
    • Ensure that the restaurant delivers great experiences to guests.
  • Performance Management
    • Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers.
    • Ensure team members receive proper training, including ongoing mentoring, coaching, and development, while holding team members accountable for their performance.
  • Financial Management
    • Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld.
    • Strive to increase sales by building community relationships and providing outstanding product and service.
  • Compliance and Safety
    • Maintain compliance with Zaxby's Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures.
    • Ensure the team works safely and follows all safety guidelines and procedures.
Requirements
  • Must be 21 years of age or older.
  • Must have a valid driver's license, vehicle insurance, and reliable transportation.
  • Open availability and the ability to work a minimum of 5 days and 48 hours per week.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Successful completion of background check and motor vehicle report.
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
  • Required minimum education: High school diploma or equivalent and some college preferred.
  • 3-5 years management experience required.
  • Restaurant management experience preferred.
Capability Requirements
  • Sit, stand, and walk continuously.
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders.
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
  • Continuous use of hands and wrists for grasping and fine manipulation.
  • Communicate proficiently through speech, reading, and writing.
  • Maintain effective audio-visual discrimination and perception to observe and respond to the environment.
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens.
  • Operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.