Client Relationship Consultant

1 week ago


Hilliard, Ohio, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building strong relationships with our clients. As a Client Relationship Consultant, you'll play a key role in achieving this goal by engaging with customers, understanding their financial needs, and providing tailored solutions to meet their goals.

Key Responsibilities
  • Build and Foster Relationships: Develop and maintain strong relationships with clients through proactive outreach, follow-up, and effective communication.
  • Assess and Meet Client Needs: Identify and understand clients' financial needs, and provide solutions that meet their goals and objectives.
  • Stay Up-to-Date on Products and Services: Maintain a working knowledge of consumer and business banking products and services, including digital offerings.
  • Provide Exceptional Client Experience: Deliver a consistent, optimal client experience through greeting, processing transactions, and resolving issues.
  • Collaborate with Branch Team Members: Work closely with branch team members and partners to ensure seamless service delivery and meet client needs.
Requirements
  • High School Diploma or Equivalent: Required.
  • 1-2 Years of Job-Related Experience: Typically required, or a combination of experience and commensurate training.
Preferred Skills and Experience
  • Bilingual Spanish/English or Arabic/English: Preferred.
  • Proven Relationship Building Skills: Ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Effective Communication Skills: Ability to engage and communicate with clients effectively.
  • Basic Knowledge of Bank Policies and Procedures: Familiarity with applicable bank and branch policies, procedures, and support systems.
  • Customer Service and Interpersonal Skills: Proven customer service and interpersonal skills.
  • Experience with Digital Products and Services: Experience with using and demonstrating digital products and self-service technologies.
Benefits

U.S. Bank offers a comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.



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