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Administrative Liaison for Immigrant Services

2 months ago

Chicago, Illinois, United States World Relief Full time
Job Summary

World Relief is seeking a highly skilled and compassionate Front Office Administrative Associate to join our team. As the first point of contact for immigrants in our community, this role is critical in ensuring a warm and welcoming experience for all individuals who interact with our organization.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their inquiries and directing them to the appropriate staff member or department.
  • Facilitate the intake process for new and existing clients, ensuring accurate and efficient processing of their information.
  • Collaborate with the Immigrant Legal Services Administrative Assistant to provide comprehensive support to clients.
  • Manage the office-wide shared calendar, ensuring seamless coordination of appointments and events.
  • Train and supervise volunteers or interns who assist with front office duties, promoting a culture of excellence and teamwork.
  • Provide Spanish/English language translation as needed, facilitating effective communication with clients.
  • Coordinate outgoing office mail correspondence, maintaining a high level of professionalism and attention to detail.
  • Follow established protocols for opening and closing the office, ensuring a secure and organized work environment.
  • Participate in Operations Team departmental meetings, contributing to the development of effective strategies and solutions.
  • Document client interactions, maintaining accurate and up-to-date case notes.
  • Engage in World Relief Chicagoland staff trainings and activities, fostering a culture of growth and development.
  • Perform other duties as assigned, demonstrating flexibility and a commitment to the organization's mission.
Requirements
  • Excellent communication skills, with the ability to patiently inform and direct clients.
  • Cross-cultural experience, including cross-cultural communication skills, to effectively interact with clients from diverse backgrounds.
  • Ability to handle a high volume of calls and manage frequent interruptions, maintaining a calm and professional demeanor.
  • Excellent problem-solving skills and flexibility to work in a fast-paced, frequently changing environment.
  • Strong attention to detail and organizational skills, ensuring accurate and efficient processing of client information.
  • Strong self-starter skills and a desire to learn and grow, with a commitment to ongoing professional development.
  • Flexibility to adapt to changes in programs and services, with a focus on continuous improvement.
Preferred Qualifications
  • Mature and personal Christian faith, with a commitment to the mission, vision, and values of World Relief.
  • Committed to serving and empowering the Church to impact vulnerable communities.
  • Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Evangelicals For the Health of The Nation document.
  • Bilingual English/Spanish fluency, with the ability to translate documents from Spanish to English and English to Spanish.
  • Prior lived experience as an immigrant or working experience with immigrants, with a deep understanding of the challenges and opportunities facing immigrant communities.
  • Proficiency with Microsoft, Outlook, Word, and Excel, with the ability to learn and adapt to new technologies.