Lead Asset Protection Specialist

1 week ago

Skokie, Illinois, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time

The Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization.

This role also assists with basic team operations as needed, supporting the development and onboarding of team members.

Responsibilities:

  • Implements strategies to achieve the goals for the organization and Asset Protection.
  • Implements, revises, and sustains policies, procedures, and programs.
  • Conducts compliance audits of retail operations to evaluate POS and financial records to identify potential loss to the organization.
  • Heightens store Loss Prevention awareness through site visits, AP topics of the month, and training.
  • Serves as support to management in dealing with aggressive customers or any workplace violence issue.
  • Conducts Safety inspections and communicates hazards to management.
  • Maintains accurate information and efficient record keeping.
  • Recover assets and/or carry out safe apprehensions.
  • Assists in internal investigations at the direction of the Regional Loss Prevention Investigator.
  • Audits compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.).

Requirements:

  • Two years of college education or experience equivalency, and a minimum of 3 years' experience.
  • Experience in loss prevention.
  • Able to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
  • Valid driver's license required.
  • Working knowledge of case management systems.

Preferred Qualifications:

  • Working knowledge of CCTV and alarm monitoring systems (burglar and fire).
  • Wicklander-Zulawski Interviewing & Interrogation Techniques Training preferred.

Core Cultural Competencies:

  • Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
  • Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
  • Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other means.
  • Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
  • Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
  • Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.

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