Lead Asset Protection Specialist
4 weeks ago
Job Summary
The Lead Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization. This role also assists with basic team operations as needed, supporting the development and onboarding of team members.
Responsibilities
- Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
- Problem Solving: Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
- Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
- Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
- Partner with the Area Manager, Asset Protection to provide support for AP team members.
- Conduct compliance audits of retail operations to evaluate POS and financial records to identify potential loss to the organization.
- Heighten store Loss Prevention awareness through site visits, AP topics of the month, and training.
- Serve as support to management in dealing with aggressive customers or any workplace violence issue.
- Conduct Safety inspections and communicate hazards to management.
- Recover assets and/or carry out safe apprehensions.
- Assist in internal investigations at the direction of the Regional Loss Prevention Investigator.
- Audit compliance to store LP Standards.
Requirements
- Two years of college education or experience equivalency, and a minimum of 3 years' experience.
- Experience in loss prevention.
- Able to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
- Valid driver's license required.
- Working knowledge of case management systems.
- Knowledge of POS systems and understanding of user faced transaction processes preferred.
- Working knowledge of CCTV and alarm monitoring systems.
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