Retail Operations Supervisor

2 weeks ago

Meridian, Mississippi, United States Community Choice Financial Family of Brands Full time

Position Overview:
As a key member of our management team, the Assistant Store Manager plays a vital role in delivering exceptional customer service and financial solutions. This position is designed for individuals looking to enhance their leadership capabilities while supporting the Store Manager in various operational tasks.

Key Responsibilities:

  • Lead, mentor, and oversee Customer Service Representatives to ensure compliance with quality standards and safety protocols.
  • Evaluate financial transactions, accurately process loan applications, and manage check cashing services.
  • Build and maintain strong customer relationships through proactive outreach and daily communication efforts.
  • Ensure the security of the office by adhering to proper opening and closing procedures, including cash management.
  • Manage account recovery processes while prioritizing customer satisfaction to minimize losses.
  • Conduct regular audits and compile reports to ensure adherence to company policies and regulatory requirements.
  • Maintain a clean and organized store environment, addressing maintenance needs as they arise.
  • Adapt to a dynamic work environment, efficiently handling multiple tasks to meet performance expectations.
  • Commit to a full-time schedule with regular attendance, including weekends.

Qualifications:

  • High School Diploma or equivalent is required.
  • At least one year of experience in customer service, sales, or retail environments.
  • A minimum of three months in a supervisory or leadership role is preferred.
  • Strong verbal and written communication skills are essential.
  • Proficiency in using Point of Sale systems, Microsoft Office, and other relevant software.
  • Must be at least 18 years of age.
  • Background checks are required in accordance with applicable laws.
  • Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 25 pounds.

Preferred Skills:

  • Experience in a leadership capacity within a customer service-focused environment.
  • Management experience in retail, financial services, or related fields.
  • Familiarity with check cashing and financial documentation processes.
  • Bilingual candidates (English/Spanish) are encouraged to apply.

What We Offer:

  • A comprehensive training program for new hires.
  • Access to a wide range of professional development resources.
  • Opportunities for career advancement based on performance.
  • Flexible medical insurance options, including telemedicine services.
  • Retirement plans with company matching contributions.
  • Voluntary benefits such as dental, vision, and disability insurance.
  • Paid Time Off accrual based on tenure.
  • A diverse and inclusive workplace culture.
  • A relaxed dress code that promotes comfort.

About Community Choice Financial Family of Brands:
With over 25 years of experience, we are dedicated to providing reliable financial services to our customers across multiple states. Our mission is to empower individuals by offering the financial tools they need to achieve their goals.

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