Insurance Claim Process Improvement Leader

2 weeks ago


Richardson, Texas, United States Genpact Full time
Claim Operations Manager Role

We are seeking an experienced Claim Operations Manager to lead our Auto Liability team at Genpact. In this role, you will be responsible for day-to-day leadership of the division, ensuring quality claim results and managing personnel.

The ideal candidate will possess strong industry knowledge and business acumen to support our Claims Supervisors, MD Adjusters, Training and QA Team, Appraisal Team, and Support Staff. A successful candidate will have a proven track record of leading leaders, developing career paths, driving compliance, and exceeding prescribed claim department goals.

The position involves developing and implementing ongoing strategies, enhancing processes, materials, and communication tools. This includes coordinating with internal and external stakeholders to ensure effective claims handling, monitoring claims trends, and identifying areas for improvement.

Key Responsibilities:

  • Developing and implementing processes and procedures to improve claims handling and ensure customer satisfaction.
  • Monitoring claims trends and identifying areas for improvement, such as training needs or process changes.
  • Coordinating with internal and external stakeholders to ensure effective claims handling.

Requirements:

  • Relevant years of experience adjudicating auto liability claims.
  • Relevant years of experience leading a division or claim department, ensuring quality claim results, managing personnel, and building strong teams.
  • College Diploma
  • Maintain adjuster license (s) as required by state regulations.
  • Strong written and oral communication skills and professional presentation.

Estimated Salary: $140,000 - $200,000 per year



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