Guest Service Associate

2 days ago

Oceanside, California, United States Wyndham Destinations Full time
Be the Heart of Our Guests' Vacation Experience

We're seeking a skilled Guest Service Associate to join our team at WorldMark Oceanside Harbor Resort. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service, ensuring a seamless guest experience, and making every stay unforgettable.

Key Responsibilities:
  • Provide warm welcomes and personalized service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and local attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We're Looking For:
  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Why Work with Us?

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401(k) plan with employer match, a wellness program, and an employee assistance program. Our hourly rate for this role is $17.00.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [insert email].

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