Client Support Professional

6 days ago


Los Angeles, California, United States Think Tell Junction Full time

Client Support Professional Job Description:

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Think Tell Junction is a growing company that offers communications solutions to its valued clients. We are seeking a Client Support Professional to join our team in Los Angeles, CA. This role involves being the primary point of contact for our clients, handling their inquiries, addressing their concerns, and ensuring a positive experience.

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About Our Services:

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We offer a range of services including customer support, technical assistance, and account management. Our goal is to deliver exceptional customer service and exceed client expectations.

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Responsibilities:

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  • Respond promptly to client inquiries via phone and live chat\
  • Provide accurate product and service information\
  • Resolve client complaints and escalate issues as necessary\
  • Maintain detailed records of client interactions and transactions\
  • Collaborate with team members to improve client satisfaction\
  • Assist in developing and implementing new service strategies\
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Requirements:

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  • High school diploma or equivalent; Bachelor's degree preferred\
  • Previous experience in customer service or related field\
  • Excellent verbal and written communication skills\
  • Strong problem-solving abilities and attention to detail\
  • Ability to work independently and as part of a team\
  • Proficiency in MS Office and customer service software\
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Benefits:

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  • Competitive salary with performance-based incentives: $37,000 - $46,000 per year\
  • Health, dental, and vision insurance\
  • Paid time off and sick leave\
  • Career advancement opportunities\
  • A supportive and collaborative work environment\


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