Service Operations Manager
2 weeks ago
**Job Summary:**
We are seeking a highly skilled Service Manager to oversee internal personnel and operations at our Owosso, MI branch. The ideal candidate will have a proven track record of optimizing resources and delivering exceptional customer service, resulting in branch performance goals.
Key Responsibilities:
- Interact with customers to assess their service needs and quote work as requested
- Delegate workloads and actively support growth
- Oversee the open order aging report to ensure timely final invoices
- Manage scheduling and workflow through the shop
- Ensure employees are qualified to perform assigned work
- Interpret and ensure compliance with NTTC, ASME/National Board, and CFR regulations
- Develop and maintain product knowledge within the team
- Evaluate employee skills and recommend training as needed
- Review and present requisitions for additional tooling
- Maintain departmental staffing in balance with branch requirements
- Provide daily reporting and other duties assigned by the Branch Manager
- Advise and assist in the hiring process for department staff
- Conduct performance evaluations annually or as required
- Know and enforce company policies and procedures
Requirements:
- 5 years' experience in parts, fleets, and tank trailer service/repair preferred
- Degree in Operations Management or other business-related discipline preferred
- Excellent oral and written communication and interpersonal skills
- Highly analytical and well-organized, proficient with computer software and customer service oriented
- Strong decision-making, problem-solving, and time management skills
- Must be ethical in all job-related activities
- Strong attention to detail when overseeing testing and completing required documentation
About System One:
System One is a leader in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. We offer eligible full-time employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, and participation in a 401(k) plan.
Equal Opportunity Employer:
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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