Customer Service Representative

2 days ago


Gulf Shores, Alabama, United States Vets Hired Full time
Job Overview

Vets Hired is seeking a highly skilled and customer-focused Service Representative to join our team. As a Service Representative, you will be responsible for providing exceptional service to our members and non-members through phone calls, emails, and other communication channels.

Key Responsibilities
  • Respond to phone calls and inquiries from members and non-members, utilizing knowledge of credit union products, data systems, and web-based applications to provide accurate information and resolve issues.
  • Complete member verification, review accounts, and communicate with management or other teams as needed to resolve service issues in a remote environment.
  • Specialize in either digital, cards, or loans-related queues and process related transactions.
Requirements and Qualifications
  • 6 months of experience in customer service is preferred.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced customer service environment.
  • Highly organized and detail-oriented with the ability to work independently and prioritize tasks effectively.
  • Ability to navigate and utilize multiple platforms/computer software simultaneously.
  • Experience in a remote work environment with dual monitors is a plus.
  • Works well in a structured and procedure-driven position.


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