Guest Experience Specialist

2 weeks ago


Gulf Shores, Alabama, United States BrettRobinson Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Reservationist at Brett/Robinson. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and enjoyable experience for all.

Key Responsibilities
  • Representing Brett/Robinson: Serve as a representative of our company, displaying courtesy, tact, consideration, and discretion in all interactions with employees, owners, guests, and the community.
  • Customer Care: Provide top-notch customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Reservations and Guest Services: Receive and process guest reservations, providing information on our services and amenities, and making recommendations to enhance their stay.
  • Pricing and Policies: Explain our pricing and policies to guests, ensuring they understand our offerings and any applicable fees.
  • Area Information: Provide guests with information on local attractions and services, helping them make the most of their stay.
  • Reservations Management: Enter guest reservations into our computer system, ensuring accurate and up-to-date records.
  • Payment and Refunds: Process guest payments and refunds, handling any discrepancies or issues that may arise.
  • Quality Control: Perform daily audits to ensure the quality of our services and identify areas for improvement.
  • Problem-Solving: Analyze and resolve problems, identifying lessons learned to improve our processes and services.
  • Team Collaboration: Attend departmental meetings and collaborate with colleagues to achieve our goals and objectives.
  • Additional Responsibilities: Perform other duties as assigned by management, contributing to the success of our team and the company.


  • Gulf Shores, Alabama, United States GULF SHORES MICROTEL by WYNDHAM Full time

    Job Summary: We are seeking a highly skilled Housekeeping Specialist to join our team at Gulf Shores Microtel by Wyndham. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness in all guestrooms. This includes ensuring that all rooms are thoroughly cleaned and prepared for our guests, as well as...


  • Gulf Shores, Alabama, United States Monarch Collective Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Monarch Collective. As a key member of our operations team, you will be responsible for ensuring the upkeep and maintenance of our vacation rental properties.Key ResponsibilitiesRoutine Maintenance: Conduct regular inspections of properties to identify any maintenance issues or...

  • Dishwasher

    3 weeks ago


    Gulf Shores, Alabama, United States The Hangout Full time

    Beachside Dish Cleaning SpecialistWe are seeking a friendly and detail-oriented Dishwasher to join our team at The Hangout, a vibrant beachside restaurant in Gulf Shores. As a Dishwasher, you will play a crucial role in ensuring our kitchen staff has clean dishes to prepare delicious meals for our guests.Responsibilities:Clean and sanitize dishes, utensils,...


  • Gulf Shores, Alabama, United States GULF SHORES MICROTEL by WYNDHAM Full time

    About the RoleGulf Shores Microtel by Wyndham is seeking a skilled and dedicated Building Maintenance worker to support the maintenance of our property.ResponsibilitiesMaintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.Inspect all...


  • Gulf Shores, Alabama, United States The Hangout Full time

    Event Coordinator Job DescriptionHangout Hospitality is seeking a highly skilled Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning, coordinating, and executing events that exceed our guests' expectations.Key Responsibilities:Collaborate with the management team to create, coordinate, and promote eventsDocument...


  • Gulf Shores, Alabama, United States LuLu's Landing Inc Full time

    Job OverviewWe are seeking a skilled Kitchen Expo/Builder to join our team at LuLu's Landing Inc. As a key member of our kitchen staff, you will play a crucial role in ensuring the highest quality food presentation and service to our guests.Key ResponsibilitiesFood Presentation: Maintain a high level of knowledge regarding our menu and safety measures to...


  • Gulf Shores, Alabama, United States Mediacom Communications Full time

    Job Title: Broadband TechnicianMediacom Communications is seeking a highly skilled Broadband Technician to join our team. As a key member of our technical operations team, you will be responsible for maintaining the HFC plant from node to tap, performing routine maintenance and repair of CATV distribution systems, and troubleshooting and repairing coaxial...


  • Gulf Shores, Alabama, United States GDI Integrated Facility Services Full time

    GDI Integrated Facility Services is seeking a skilled Facilities Maintenance Specialist to join our team. As a key member of our operations team, you will be responsible for maintaining the cleanliness and organization of our commercial office buildings. Your duties will include cleaning restrooms, break-rooms, and common areas, as well as sweeping, mopping,...


  • Gulf Shores, Alabama, United States GDI Integrated Facility Services Full time

    Facility Maintenance ServicesGDI Integrated Facility Services provides top-notch facility maintenance services to clients across the United States and Canada. With a team of over 30,000 dedicated professionals, we strive to deliver exceptional results and exceed customer expectations.Job SummaryWe are seeking a skilled Facilities Maintenance Specialist to...


  • Gulf Shores, Alabama, United States GDI Services Inc US Full time

    Job SummaryGDI Services Inc US is seeking a skilled Facilities Maintenance Specialist to join our team. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our commercial office buildings.Key Responsibilities:Clean and maintain commercial office spaces, including restrooms, break rooms, and...


  • Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

    Job SummaryThe Front Desk Agent plays a vital role in providing exceptional service to hotel guests and clients. This dynamic individual will be responsible for greeting and checking in arriving guests, checking out departing guests, and providing excellent customer service to all guests.Key ResponsibilitiesBlock incoming reservations based on guest requests...


  • Gulf Shores, Alabama, United States LuLu's Landing Inc Full time

    Job OpportunityWe are seeking a skilled and detail-oriented individual to join our team as a Kitchen Expo/Builder at LuLu's Landing Inc.Job SummaryThe successful candidate will be responsible for maintaining a high level of knowledge regarding our menu and safety measures, ensuring food presentation meets quality standards, and preparing each order for final...


  • Gulf Shores, Alabama, United States Longhorn Steakhouse Full time

    About the Role:We are seeking a highly motivated and detail-oriented Dishwasher to join our team at Longhorn Steakhouse. As a key member of our kitchen staff, you will play a critical role in maintaining a clean and safe dining environment for our guests.Responsibilities:Clean and sanitize dishes, utensils, glassware, and equipment to the highest...

  • Service Team Leader

    3 weeks ago


    Gulf Shores, Alabama, United States Target Full time

    About the RoleWe are seeking a highly skilled and motivated Service and Engagement Team Leader to join our team at Target. As a Service and Engagement Team Leader, you will be responsible for leading a team of Guest Advocates and Front of Store Attendants to deliver exceptional guest service and drive sales growth.Key ResponsibilitiesLead a team of Guest...

  • Front Desk Associate

    1 month ago


    Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

    Job SummaryThe Front Desk Agent plays a vital role in providing exceptional service to hotel guests and clients. This position requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesRegister all incoming guests, ensuring that all pertinent information is obtained and...

  • Reservation Agent

    2 weeks ago


    Gulf Shores, Alabama, United States BrettRobinson Full time

    Job SummaryWe are seeking a skilled Reservationist to join our team at Brett/Robinson. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and owners.Key ResponsibilitiesCustomer Service: Provide courteous and professional service to guests and owners, responding to their inquiries and...


  • Gulf Shores, Alabama, United States Parking Management Services Full time

    Parking Management Services Job DescriptionJob Title: Valet Parking AttendantJob Type: Full-time, Part-timeLocation: Gulf Shores, ALJob Category: Customer Service, HospitalityJob SummaryParking Management Services is seeking a talented Valet Parking Attendant to provide outstanding customer service to our clients and guests. As a Valet Parking Attendant, you...


  • Gulf Shores, Alabama, United States Parking Management Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused Valet Parking Attendant to join our team at Parking Management Services. As a Valet Parking Attendant, you will be responsible for providing exceptional guest services, ensuring a seamless and efficient parking experience for our clients.Key ResponsibilitiesGuest Arrival and Departure:...

  • Front Desk Associate

    4 weeks ago


    Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

    Front Desk Agent Job SummaryThe Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role requires a high level of energy, motivation, and a strong focus on customer satisfaction.Key Responsibilities:Register incoming guests, ensuring all pertinent information is obtained and registration cards...


  • Gulf Shores, Alabama, United States Spectrum Resorts Full time

    Job OverviewSpectrum Resorts is seeking a skilled Server to join our team at The Beach Club Restaurant. As a Server, you will be responsible for providing exceptional customer service and creating a memorable dining experience for our guests.Key ResponsibilitiesTake orders and serve food and beverages to guests in a timely and efficient mannerManage tables...