Customer Service Representative

5 days ago


Gulf Shores, Alabama, United States BrettRobinson Full time

Brett/Robinson Job Description

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Reservationist. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests and owners.

**Key Responsibilities**

* Serve as a representative of Brett/Robinson, displaying courtesy, tact, and discretion in all interactions with employees, owners, guests, and the community
* Provide customer care and support to guests and owners
* Receive and respond to guest inquiries via telephone
* Explain pricing and policies to guests
* Provide information on area attractions and services
* Enter reservations into our computer system
* Process payments and refunds
* Perform daily audits and evaluate problem situations
* Attend departmental meetings

**Requirements**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in computer software and systems

**What We Offer**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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