Customer Service Representative

1 month ago


Gulf Shores, Alabama, United States Roberts Air Conditioning Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Roberts Air Conditioning. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Manage incoming calls from customers to resolve issues and provide support
  • Schedule and manage customer estimates and maintenance agreements
  • Identify and assess customer needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules to ensure timely and efficient service
  • Renew and manage maintenance agreements to ensure customer loyalty
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Requirements
  • 1-5 years of call center or customer support experience preferred
  • Valid driver's license with a clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
What We Offer
  • Competitive hourly rate of $15.00-$19.00
  • Matching 401(k) plan
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off and holidays
  • Ongoing training and development opportunities
Work Environment

We are a family-owned and operated company with a small business feel, but large business size, growth, and stability. We prioritize our employees' well-being and welcome you to the family through ongoing training and unmatched rewards.



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