Corporate Director of Operations Lead

13 hours ago


Panama City Beach, Florida, United States By the Sea Resorts Full time
Job Overview

By the Sea Resorts is seeking an experienced Corporate Director of Operations to lead our hotel operations departments and manage staff for multiple properties within our portfolio.

The ideal candidate will strive to continually improve guest and employee satisfaction, maximize financial performance, and ensure that standards and procedures are being followed.

Key Responsibilities
  • Support the Operations Team by ensuring goals are translated to the team, understanding employee and guest satisfaction results, and communicating game plans to address need areas and expand on strengths.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm, and assist employees in understanding guests' ever-changing needs and expectations.
  • Follow property-specific second effort and recovery plans, publish guest satisfaction results in a timely fashion, and take proactive approaches when dealing with employee concerns.
  • Manage and monitor activities that affect the guest experience, providing excellent customer service, taking proactive approaches when dealing with guest concerns, and ensuring all team members meet or exceed hospitality requirements.
  • Assist in managing profitability by performing required property walks and QA's, ensuring a viable key control program is in place, and understanding financial statements, sales, and activity reports.
  • Conduct human resources activities, including interviewing and assisting in making hiring decisions, receiving hiring recommendations from team supervisors, and ensuring orientations and training for new team members are thorough and completed in a timely fashion.

Reports directly to the Chief Operating Officer.



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