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Customer Success Manager, Measurement
2 months ago
Innovid, a leading provider of converged TV innovation, is seeking a highly skilled Customer Success Manager, Measurement to join our team. As a key member of our organization, you will be responsible for managing and nurturing relationships with our valued measurement publisher partners.
Key Responsibilities- Develop and maintain strong relationships with a portfolio of publishers to understand their goals, challenges, and needs.
- Collaborate cross-functionally with sales, operations, product, and support teams to ensure ongoing success.
- Create and execute customized success plans for each client, identifying key metrics and milestones to drive the adoption and usage of our products.
- Proactively identify opportunities for upselling, cross-selling, and expanding our solutions to meet evolving customer needs.
- Support Product team with user feedback and insights related to new releases of our tools and products.
- Monitor customer health metrics, analyze data, and leverage insights to anticipate publisher issues and provide proactive solutions.
- Conduct regular check-ins, business reviews, and training sessions to drive product adoption and gather feedback for product improvement.
- 4-5+ years of Customer Success experience, Account Management experience or related business experience, preferably within the measurement space.
- Capacity, passion for, and ability to represent the value and impact of our technology on our partners, teams, and its relationship to our overall business goals.
- Strong knowledge of digital advertising and space: media planning, creative, and publisher trafficking and relationship management.
- Selling experience specifically in upselling of clients on products and services a plus.
- Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations).
- Must have experience managing and executing digital campaigns as main client point of contact.
- Future-minded individual with a strong desire to contribute to an emerging leader in the online media space.
- Thrives in a dynamic, fast-paced, high-growth work environment.
- Strong working knowledge of entire Microsoft Office suite.
- Bachelor's degree.
- High visibility role with a tremendous amount of growth potential.
- Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.
- Personal & Professional Developmental Resources, including: Bravely for on-demand, unlimited, and confidential access to coaching; job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more.
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
