Desktop Support Specialist

2 weeks ago


Olathe, Kansas, United States Diverse Lynx Full time
Job Title: Onsite Desktop Engineer

We are seeking a skilled Onsite Desktop Engineer to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our desktop and laptop hardware.

Key Responsibilities:
  • Investigate and diagnose technical issues with desktop and laptop hardware
  • Resolve and close incidents/service requests in a timely manner
  • Communicate with clients regarding incident progress and updates
  • Perform staging of PCs and IMAC (Install, Move, Add and Change) of End User hardware
  • Conduct hardware and software maintenance and support
  • Assist with Site Security Officer (SSO) on IT security issues and virus elimination
  • Coordinate activities with third parties to resolve IT issues or complete service requests
  • Follow standard operating procedures as documented in the knowledge management system
Requirements:
  • Strong knowledge of desktop/laptop hardware
  • Good knowledge of Win 10, Win 11 & MS Office
  • Knowledge of Mac OS is preferred
  • Understanding of daily operations and delivery processes
  • Application / software installation and trouble shooting
  • Knowledge / exposure on ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.



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