Customer Service Representative

1 week ago


Roy, Utah, United States Focus Services Full time

At Focus Services, we are dedicated to providing exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling inbound calls in a professional manner, focusing on customer retention, and responding to and resolving customer questions.

Salary and Benefits

We offer an excellent base wage of $15.00 per hour, plus bonus potential based on performance. Our comprehensive benefits package includes health insurance, dental insurance, vision insurance, life insurance, paid time off, paid holidays, reduced or flexible hours, and family medical leave.

Job Description
  • Field inbound calls in a professional manner
  • Focusing on customer retention
  • Responding to and resolving customer questions
  • Researching possible solutions to customer issues
  • Selling/up-selling products on customers' accounts
Required Skills and Qualifications
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Able to communicate effectively with customers
  • Ability to handle high stress environment
Benefits
  • Excellent base wage: $15.00 per hour
  • Bonus potential
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Paid holidays
  • Reduced or flexible hours
  • Family medical leave


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