Customer Service Specialist

2 weeks ago


Roy, Utah, United States America First Credit Union Full time

Job Overview:

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at America First Credit Union.

The ideal candidate will possess excellent communication and public relations skills, with a strong ability to work in a fast-paced environment and provide exceptional member service.

About the Role:

This role involves handling incoming calls and providing accurate and professional responses to member inquiries, resolving issues promptly and efficiently.

You will be responsible for maintaining effective relationships with members, area personnel, and management, ensuring that all interactions are handled with professionalism and courtesy.

Responsibilities:

  • Receive and respond to member telephone calls, questions, and concerns in a professional manner.
  • Provide information on accounts, payments, interest rates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
  • Maintain and project the Credit Union's quality reputation through excellent service delivery.

Requirements:

  • High school graduate or equivalent.
  • 1-3 years of experience in a full-service financial institution (preferred).
  • Thorough knowledge of member services and products.
  • Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

Salary: $16.00 per hour.



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