Hybrid Healthcare Customer Support Associate
2 weeks ago
Rotech Healthcare Inc. provides high-quality medical products and services to patients across 45 states. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring timely reimbursement for our services.
About the JobThis is a hybrid role that involves working from home three days a week and in-office two days a week after completing training. Your primary responsibilities will include:
- Managing initial intake, including answering phone calls, collecting patient information, and processing paperwork
- Preparing complete and accurate files for the Billing Department
- Providing education to referral sources, patients, and employees on qualifications for service and third-party billing
- Working extensively with our eIntake proprietary system to process new orders and respond to customer inquiries
The ideal candidate will have strong analytical skills, attention to detail, and the ability to work independently. Experience with medical billing practices and knowledge of billing reimbursement are preferred but not required.
RequirementsTo succeed in this role, you must possess:
- A high school diploma or GED equivalent
- Strong analytical and problem-solving skills
- The ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft applications, including Outlook, Word, and Excel
Rotech Healthcare offers a competitive salary range of $15-$20 per hour, depending on experience. Additional benefits include generous paid time off, overtime pay, commission opportunities, employee discounts, and access to a comprehensive benefits package.
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