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Regional Operations Leader
2 months ago
Position Overview:
This role serves as a pivotal leader in orchestrating restaurant operations alongside unit General Managers. The focus is on establishing clear goals and objectives to meet operational benchmarks and drive sales and profit across 5-7 Dunkin' locations within a designated market area. This position entails providing leadership, mentorship, and strategic guidance to the entire team.
Key Responsibilities:
Team Development:
Promotes Dunkin's people policies and values by actively demonstrating and reinforcing the principles that foster commitment among Restaurant Management and Team Members.
Sets individual performance expectations for Restaurant Management and direct reports, ensuring adherence to the performance planning and evaluation process for all employees in the market.
Leads initiatives related to performance management systems within Dunkin'.
Mentors and supports high-potential individuals, emphasizing the importance of meeting staffing needs and diversity objectives.
Participates in succession planning and engages in performance calibration and talent reviews.
Ensures compliance with people practices, including quality hiring, targeted selection, commitment surveys, and adherence to HR policies and labor laws.
Business Performance:
Collaborates with the Market Manager and financial teams to formulate the annual business strategy for the market, establishing Profit Center targets.
Takes accountability for achieving all defined business plan objectives, including sales growth and income enhancement.
Utilizes available data resources (e.g., restaurant performance metrics, operational reviews, staffing reports) to identify opportunities and challenges in achieving business results, adjusting strategies as necessary.
Creates a positive work environment conducive to achieving business goals, such as increased customer traffic, sales, and profitability.
Provides insights and reviews with the Market Manager regarding annual reinvestment strategies, including new restaurant openings, remodels, and equipment acquisitions.
Operational Excellence:
Maintains a strong focus on delivering Quality, Service, and Cleanliness across all Dunkin' locations.
Collects and analyzes operational data related to sales, staffing, revenue, customer service, and expenditures.
Develops solutions to organizational challenges and inefficiencies, contributing to strategies that maximize returns.
Demonstrates exceptional customer service by actively observing restaurant operations, addressing management issues promptly, and recognizing team successes.
Supports and develops General Managers to empower restaurant teams in executing systems that ensure high operational standards.
Conducts operational assessments to identify trends and opportunities within the market, collaborating with restaurant teams to implement improvement plans.
Establishes guidelines for General Managers to ensure effective execution of local marketing initiatives, promotions, and the introduction of new products and processes.
