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Customer Service Representative
2 months ago
**Job Title:** Customer Service Representative/Telecommunications Specialist/Photography Assistant
**Job Summary:**
We are seeking a highly skilled and detail-oriented Customer Service Representative/Telecommunications Specialist/Photography Assistant to join our team at MediaFusion. As a key member of our team, you will be responsible for providing exceptional customer service, operating video teleconferencing equipment, and performing basic photography tasks.
**Key Responsibilities:**
- Maintain a high level of customer satisfaction by responding to customer inquiries and resolving issues in a timely and professional manner.
- Operate video teleconferencing equipment, including setting up and testing equipment, and ensuring proper audio and video quality.
- Perform basic photography tasks, such as taking photos and editing images, as required.
- Receive and process customer requests for the Digital Media Services area, including responding to emails and phone calls.
- Responsible for basic photographic assignments, both on location and in studio, including setting up equipment and ensuring proper lighting and composition.
- Perform teleconference operations, including powering up equipment, checking for proper operation, setting audio levels, positioning camera functions, and performing secure or non-secure setup.
- Operate (or assist) session control panel, studio control unit, and high-resolution graphics.
**Requirements & Skills:**
- Must be a US citizen, eligible for a DoD security clearance.
- Ability to pass a preliminary drug and background check and be eligible for a Personnel Security Clearance (criminal background, active drug use, ongoing financial distress, and other factors may prohibit the granting of a clearance and render the candidate unacceptable).
- Must possess a high school diploma.
- On the job training will be provided (candidate must have relevant skills in some functional areas).
- Qualified candidates with an existing security clearance are highly desirable and favored.
- Qualified candidates residing in a HUBZone are also favored.
**Physical Requirements:**
The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer. To visit other company sites, employees must be able to operate a motor vehicle and fly in an aircraft, both of which may require sitting for prolonged periods of time. Employees must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. Standing in work areas and walking between work areas will be required. This position requires an employee to occasionally bend, stoop, kneel, crouch, crawl, climb or balance; reach, push, and pull drawers and doors open and closed. The employee must occasionally lift and/or move up to 20 pounds.
**Equal Opportunity Employer:**
MediaFusion is an equal opportunity employer. We do not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, or disability.
**Preference:**
Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.
