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Receptionist for Tennis Center

2 months ago

Queens, New York, United States United States Tennis Association (USTA) Full time

(P/T) Guest Services Attendant

Position ID:

# of Openings: 40

Category: Administrative

Company: United States Tennis Association (USTA)

The United States Tennis Association (USTA) serves as the national governing body for tennis in the United States. Our mission encompasses promoting tennis as a healthy recreational activity, establishing and maintaining play regulations, and supporting both national and international amateur and professional tournaments.

Among our most significant events is the United States Open Tennis Championships (US Open), which we own and operate at the USTA Billie Jean King National Tennis Center (NTC) located in Flushing Meadows Corona Park, Queens, New York. This venue attracts over 700,000 visitors each year during the US Open, creating an electrifying atmosphere. The facility is designed to provide a high-quality, state-of-the-art experience for families, seniors, young adults, and international guests. Our ongoing growth and expanding market compel us to elevate our standards across all areas of our organization. To sustain our success, we are dedicated to enhancing our core asset: our employees.

The front desk serves as the initial point of contact for the general public at the National Tennis Center. It is essential for our attendants to be approachable, reliable, collaborative, and capable of thriving in a fast-paced environment.

  • Assign courts to players for available times, donated courts, private lessons, and group lessons using a computerized reservation system.
  • Assist in responding to general phone inquiries regarding reservations, pricing, and program details.
  • Accurately manage monetary transactions during shifts and oversee the daily court sheet reconciliation.
  • Operate lighting systems for both indoor and outdoor courts.
  • Monitor court usage to ensure players adhere to time limits.
  • Record contact information for players utilizing open time and document names of no-show players for future reference.
  • Act as an information hub for NTC patrons, providing essential updates and changes regarding NTC procedures.
  • Collect and document payments for teaching programs and reserved court times.
  • Relay messages to staff as needed.
  • Schedule private lessons and provide information about NTC Tennis Programs.
  • Perform additional duties as assigned, including US Open responsibilities.
  • Demonstrate excellent customer service, phone etiquette, and communication skills.
  • Possess proficiency in computer operations.
  • Availability during weekends and evenings is required.
  • Bilingual skills are advantageous but not mandatory.
  • Maintain composure and focus in high-pressure, fast-paced situations.
  • This position is onsite and specific to the NTC.

Compensation: Pay range in the United States: $16 per hour