Client Services Associate

1 week ago


Richmond, Virginia, United States Ichgcp Full time

Job Overview

We are seeking a highly motivated and detail-oriented Client/Customer Services Representative to join our team. As a Client/Customer Services Representative, you will play a critical role in providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide day-to-day guidance and support to clients, ensuring their queries are resolved in a timely and professional manner.
  • Develop and maintain technical skills to answer client queries and maintain accurate logs.
  • Build effective business relationships with clients, understanding their potential business needs and communicating support issues to relevant departments.
  • Support other team members as needed, providing assistance and guidance to ensure seamless service delivery.

Requirements

  • Bachelor's Degree required.
  • Some related work experience required.
  • Experience in an IQVIA role preferred, with pharmaceutical experience also preferred.
  • Proficient in PC applications such as Excel.
  • Ability to communicate effectively with various levels in the organization (written and oral).
  • Ability to carry out some analysis and information gathering to resolve problems on routine matters.

About IQVIA

IQVIA is a global leader in the life sciences industry, dedicated to pushing the boundaries of human science and data science to create a healthier world. Our 67,000+ employees worldwide apply their insight, curiosity, and intellectual courage to make a meaningful impact. Learn more at https://www.iqvia.com/.

Equal Employment Opportunity

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled. We provide reasonable accommodations for applicants with disabilities. If you require an accommodation, please contact our Talent Acquisition team at 555-555-5555 to arrange for such an accommodation.



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