Client Services Associate
1 week ago
Job Overview
We are seeking a highly motivated and detail-oriented Client/Customer Services Representative to join our team. As a Client/Customer Services Representative, you will play a critical role in providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide day-to-day guidance and support to clients, ensuring their queries are resolved in a timely and professional manner.
- Develop and maintain technical skills to answer client queries and maintain accurate logs.
- Build effective business relationships with clients, understanding their potential business needs and communicating support issues to relevant departments.
- Support other team members as needed, providing assistance and guidance to ensure seamless service delivery.
Requirements
- Bachelor's Degree required.
- Some related work experience required.
- Experience in an IQVIA role preferred, with pharmaceutical experience also preferred.
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
About IQVIA
IQVIA is a global leader in the life sciences industry, dedicated to pushing the boundaries of human science and data science to create a healthier world. Our 67,000+ employees worldwide apply their insight, curiosity, and intellectual courage to make a meaningful impact. Learn more at https://www.iqvia.com/.
Equal Employment Opportunity
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled. We provide reasonable accommodations for applicants with disabilities. If you require an accommodation, please contact our Talent Acquisition team at 555-555-5555 to arrange for such an accommodation.
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