Retail Floor Lead

4 weeks ago


Scottsdale, Arizona, United States Vuori, Inc. Full time
Customer Experience Expert

At Vuori, Inc., we're redefining athletic apparel with a casual aesthetic. As our Retail Floor Lead, you'll inspire others to take on life with clarity, enthusiasm, and a lot of fun. Your role will be to lead the retail sales team by example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities

• Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
    • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
    • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
    • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
    • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.

Business Leadership

• Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
    • Motivates the sales team and achieves sales goals in a team-based commission environment.
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
    • Leads the team in the completion of projects while keeping the focus on customer experience.
    • Communicate inventory needs to support the business goal.

Leadership/Ownership

• Works with Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
    • Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising, and cleaning.
    • Utilizes the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
    • Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
    • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
    • Ability to develop relationships with customers and colleagues.
    • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
    • Ability to prioritize multiple tasks in a fast-paced environment.
    • Ability to quickly learn new procedures and processes.
    • Strong organizational skills and follow-through skills.
    • Excellent communication and interpersonal skills.
    • High level of ownership, accountability, and initiative.
    • Eager to develop new skills and responsive to feedback.

Additional Information

Pay Range: $19.00 per hour plus team-pulled commission

Benefits:
    • Health Insurance
    • Paid Time Off
    • Employee Discount
    • 401(k)

All your information will be kept confidential according to EEO guidelines. Vuori, Inc.
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