IT Support Specialist

3 weeks ago


Richmond, Virginia, United States Infranet Technologies Group Full time
Job Overview

We are seeking a highly skilled IT Support Analyst III to join our team at Infranet Technologies Group. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, focusing on escalation-level support involving Windows servers, Active Directory, Azure environments, and Microsoft 365.

Key Responsibilities

  • Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to apps, network, server, email, and cloud.
  • Act as an escalation point for help desk support analysts, utilizing strong communication skills to effectively communicate with clients and internal teams.
  • Collaborate with other support team members and advanced technology resources to resolve issues, ensuring timely and effective resolution.
  • Document problems, troubleshooting steps, and resolution, maintaining accurate and detailed records.
  • Stay up-to-date on the latest technologies and trends, developing a strong technical skillset across competencies.

Requirements

  • 2+ years of experience in VMware administration, Microsoft Windows Server administration, or Azure administration.
  • Strong understanding of Active Directory, Group Policies, server hardware, Veeam, Azure, and Microsoft 365.
  • Excellent problem-solving skills, with the ability to prioritize tasks based on urgency.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with clients and internal teams.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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