Collections Specialist

3 days ago


Batesville, Arkansas, United States Stefanini Group Full time
Job Title: Collections Specialist

Stefanini Group is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection.

Key Responsibilities:
  • Identify, resolve, and collect past due invoices, reconcile accounts as needed, and provide excellent internal and external customer service.
  • Complete daily activities as prioritized by GetPaid, contact customers on delinquent accounts for resolution and payment, and record all activities in GetPaid notes.
  • Understand customer profiles and their related sensitivities, communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process.
  • Resolve unidentified payments that have been assigned to the account, resolve within the prescribed time frame those AIR related Disputes that have been assigned to the account.
  • Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category, maintain daily Pending Order and On-Hold reports.
  • Issue requests for refunds of cash on account or credit memos as needed, review Dispute documentation provided by cash application or the customer and assign the Dispute to the appropriate internal owner.
  • Enter note into Get Paid and provide sufficient information to the owner, contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
  • Contact internal owners for resolution of Disputes that are not being cleared on a timely basis, work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
  • Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team, identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
  • Develop strong working knowledge of customer base and company organizational structure, support the training and process improvement effort, participate in the performance review process, achieve past due percentage and DSO related goals.
  • Escalate problematic accounts to the collections supervisor with an explanation of the issues and request assistance, support the training and process improvement effort.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • 2 years of successful experience in commercial collections.
  • Proficient in using JDE and GetPaid preferred.
  • Proficient in using Microsoft Office suite.
  • Experience in Collections process improvements.
  • Ability to travel to the United States and/or Canada.
  • Excellent customer communication skills with high proficiency in speaking and writing the local business language.
  • High level ability to influence and negotiate, excellent problem solving, and customer service skills.
  • Functional knowledge of the accounts receivable and collections processes, highly organized with strong follow-up, documentation, and multitasking skills.
  • Results driven with a dynamic personality, ability to handle stressful situations and meet strict deadlines, adaptable to new ideas and ways of accomplishing tasks.
  • Ability to work in a team environment.
About Stefanini Group:

The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.

Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Stefanini is a CMM level 5, IT consulting company with a global presence.



  • Batesville, Arkansas, United States IMS People Full time

    Job Title: Accounts Receivable SpecialistJob Summary:We are seeking a highly skilled Accounts Receivable Specialist to join our team at IMS People. As an Accounts Receivable Specialist, you will be responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection.Key Responsibilities:Identify, resolve, and collect past due...


  • Batesville, Arkansas, United States Mini Mall Storage Properties Full time

    Job Title: Storage SpecialistAt Mini Mall Storage Properties, we are seeking a highly motivated and customer-focused Storage Specialist to join our team. As a Storage Specialist, you will play a pivotal role in delivering exceptional service to our customers while overseeing the effective operation and maintenance of our storage facilities.Key...


  • Batesville, Arkansas, United States Mini Mall Storage Properties Full time

    Job Title: Storage SpecialistAt Mini Mall Storage Properties, we are seeking a highly motivated and customer-focused Storage Specialist to join our team. As a Storage Specialist, you will play a pivotal role in delivering exceptional service to our customers while overseeing the effective operation and maintenance of our storage facilities.Key...


  • Batesville, Arkansas, United States Margaret Mary Health Full time

    Job SummaryWe are seeking a highly skilled Medical Laboratory Specialist to join our team at Margaret Mary Health. As a key member of our laboratory team, you will be responsible for the collection and analysis of laboratory specimens and subsequent reporting according to laboratory protocol and procedures.Key ResponsibilitiesCollect and analyze laboratory...


  • Batesville, Arkansas, United States Margaret Mary Health Full time

    Job SummaryAs a Medical Laboratory Specialist at Margaret Mary Health, you will be responsible for collecting and analyzing laboratory specimens and reporting results according to laboratory protocol and procedures.Key ResponsibilitiesCollect and process laboratory specimensPerform routine phlebotomy proceduresObserve patient and puncture site carefully...


  • Batesville, Arkansas, United States CHOICES Inc Full time

    {"Job Title": "Recovery Support Specialist - Social Services", "Job Category": "Care", "Requisition Number": "RECOV", "Job Details": {"Description": "At CHOICES Inc, we are seeking a highly motivated and compassionate Recovery Support Specialist to join our team. As a key member of our Choices Emergency Response Teams (CERT), you will provide peer support...


  • Batesville, Arkansas, United States Margaret Mary Health Full time

    Job SummaryWe are seeking a highly skilled Medical Laboratory Technologist to join our team at Margaret Mary Health. As a Medical Laboratory Technologist, you will be responsible for the collection and analysis of laboratory specimens and subsequent reporting according to laboratory protocol and procedures.Key ResponsibilitiesCollect and analyze laboratory...


  • Batesville, Arkansas, United States ARcare Inc Full time

    Job SummaryARcare Inc is seeking a skilled Advanced Practice Registered Nurse (APRN) to join our medical provider team. As an APRN, you will provide high-quality medical services to our patients, working collaboratively with our team to deliver exceptional care.Key ResponsibilitiesPrescribe and administer treatment, therapy, medication, vaccination, and...


  • Batesville, Indiana, United States Pyramid Consulting, Inc Full time

    Job Title: Credit Collections SpecialistWe are seeking a highly skilled Credit Collections Specialist to join our team at Pyramid Consulting, Inc. As a Credit Collections Specialist, you will be responsible for managing and resolving customer accounts, negotiating payment plans, and maintaining accurate records.Key Responsibilities:Manage and resolve...


  • Batesville, Indiana, United States Rose International Full time

    Credit Collections Specialist Job DescriptionThe Credit Collections Specialist is a key role within our organization, responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection. This position requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced...


  • Batesville, Indiana, United States Rose International Full time

    Job Title: Credit Collections SpecialistThe Credit Collections Specialist is a key member of our team, responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection. This role requires strong analytical and communication skills, as well as the ability to work independently and as part of a...


  • Batesville, United States RK Management Consultants, Inc. Full time

    One of our direct clients is seeking a Credit Collections Specialist responsible for managing a portfolio of customers and maximizing cash collection. This position offers a hybrid work schedule and is a 1-year contract.Key Responsibilities:Contact delinquent customers for payment resolutionReconcile accounts and manage disputesCollaborate with internal...


  • Batesville, Indiana, United States Experis Full time

    Job Title: Credit Collections SpecialistLocation: Remote/HybridPay Rate: $22/Hr.Job Summary:We are seeking a highly skilled Credit Collections Specialist to join our team at Experis. As a Credit Collections Specialist, you will be responsible for contacting customers on delinquent accounts, resolving disputes, and maintaining accurate...


  • Batesville, Indiana, United States Pyramid Consulting, Inc Full time

    Job Title: Credit Collections Specialist IWe are seeking a highly skilled Credit Collections Specialist I to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid).Job Summary:The Credit Collections Specialist I will be responsible for contacting customers on...


  • Batesville, Indiana, United States eTeam Full time

    Job Title: Credit Collections Specialist IJoin eTeam as a Credit Collections Specialist I and play a crucial role in maintaining our customer relationships while ensuring timely payments.Job Summary:The Credit Collections Specialist I is responsible for managing a portfolio of customers, reducing aging, and maximizing cash collection. This role requires...


  • Batesville, Indiana, United States Della Infotech Full time

    About the RoleWe are seeking a highly skilled Credit Collections Specialist to join our team at Della Infotech. As a key member of our credit and collections team, you will be responsible for driving results by collecting and resolving past due invoices/deductions to achieve business and departmental goals.Key ResponsibilitiesCollect and resolve past due...


  • Batesville, Indiana, United States Della Infotech Full time

    Della Infotech is seeking a skilled Credit Collections Specialist I to join our team. The ideal candidate will have a Bachelor's degree in Accounting, Administration, or Finance, and at least one year of experience in collection management. Strong customer service skills and excellent written communication abilities are essential for this role. The...


  • Batesville, Indiana, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled Credit Collections Specialist to join our team at Della Infotech. As a key member of our credit team, you will be responsible for collecting and resolving past due invoices/deductions to achieve business and departmental goals.Key ResponsibilitiesDrive results by collecting and/or resolving past due balances to...


  • Batesville, United States Equiliem Full time

    Must be able to work hybrid in Batesville Description: Degree in Accounting, Administration, Finance or related education Collection management experience of at least 1 year. Customer Service Oriented Excellent Written communication skills Reconciliation of accounts and Analysis and Account management Required English language Technical skills: JDE system...


  • Batesville, United States Pyramid Consulting, Inc. Full time

    Immediate need for a talented Credit Collections Specialist I. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-43492Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health...


  • Batesville, Indiana, United States Equiliem Full time

    Cash Application SpecialistThe Cash Application Specialist is responsible for timely and accurate posting of customer payment remittances. This position ensures all required back up documentation and/or approvals are followed to maintain the integrity of the payment application process.Key Responsibilities:Review and reconcile all Unapplied Cash within the...


  • Batesville, United States Pyramid Consulting Full time

    Immediate need for a talented Credit Collections Specialist I. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-43492 Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health...


  • Batesville, United States Experis Full time

    Job Title: Credit Collections Specialist I Location: Batesville, IN. HYBRID (3 days onsite, 2 days remote) Pay Rate: $22/Hr. Responsibilities: • Complete daily activities as prioritized by GetPaid • Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes. • Understand customer profiles and their...


  • Batesville, United States Experis Full time

    Job Title: Credit Collections Specialist I Location: Batesville, IN. HYBRID (3 days onsite, 2 days remote) Pay Rate: $22/Hr. Responsibilities: •Complete daily activities as prioritized by GetPaid •Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes. •Understand customer profiles and their...


  • Batesville, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Credit Collections Specialist I. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-43492Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health...


  • Batesville, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Credit Collections Specialist I. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-43492Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health...


  • Batesville, Indiana, United States Della Infotech Full time

    Job DescriptionKey Responsibilities:Manage and collect outstanding accounts receivable in a timely and efficient manner.Collaborate with customers to resolve payment disputes and negotiate payment plans.Analyze and reconcile accounts to ensure accuracy and completeness.Develop and maintain strong relationships with customers to ensure long-term business...


  • Batesville, United States Rose International Full time

    The Collections JR Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer...