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Credit Collections Specialist I

2 months ago

Batesville, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Credit Collections Specialist I. This is a 12+ months contract opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-43492


Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.


Key Responsibilities:


  • Complete daily activities as prioritized by GetPaid.
  • Contact customers on delinquent accounts for resolution & Payments and record all activities in GetPaid Notes.
  • Understand Customer profile and their related sensitivities.
  • Communicate account delinquency information to respective sales personnel as outlined by the standard collections and escalation process.
  • Resolve unidentified payments that have been assigned to the account.
  • Resolve within the prescribed time frame those A/R related dispute that have been assigned to the account.
  • Review credit limit & risk issues with the credit supervisor and make recommendations regarding limits, terms and risk category.
  • Maintain daily pending order and on-hold report.
  • Issues request for refunds of cash on account and credit memos as needed.
  • Review dispute documentation provided by cash applications or the customer and assign the dispute to the appropriate internal owner.
  • Enter note into Get Paid & provide sufficient information to the owner.
  • Contact customer regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign those to the proper owner.
  • Contact internal owner for resolution of disputes that are not being cleared on a timely basis.
  • Work with internal department(pricing, customer service, marketing, sales) to research provide support in obtaining additional information and assist in payment if due.
  • Manage the dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/team, if it is not for work that is completed by the team.
  • Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis & cure.
  • Develop strong working knowledge of customer base and company organizational structure.
  • Support the training and process improvement effort.
  • Participate in the performance review process.
  • Achieve past due percentage and DSO related goals.


Key Requirements and Technology Experience:


  • Key Skills; Credit, collections, account receivable
  • Excellent customer communication skills with high proficiency in speaking & writing the local business language.
  • High level ability to influence & negotiate.
  • Excellent problem solving, and customer service skills.
  • Functional knowledge of the accounts receivable and collection processes.
  • Highly organised with strong follow-up, documentation and multi-tasking skills.
  • Results driven with a dynamic personality.
  • Ability to handle stressful situations & meet strict deadlines.
  • Adaptable to new ideas & ways of accomplishing tasks.
  • Ability to work in a team environment.
  • Bachelors Degree or Equivalent work experience .
  • 2 Years of successful experience in commercial collections
  • Proficient in using JDE or GetPaid preferred.
  • Proficient in using Microsoft office suit.
  • Experience in collections process improvement.
  • Ability to travel to the united states/ or canada



Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.