Customer Solutions Specialist

3 weeks ago


Knoxville, Tennessee, United States Konexial Full time
About the Position

We are seeking a Customer Solutions Specialist to join our team at Konexial, an innovative enterprise software company based in Knoxville, TN.

This is a full-time opportunity with a competitive salary of $55,000 - $70,000 per year, depending on experience. Our ideal candidate will have 1-3 years of experience in a customer-facing role within a contact center environment.

As a Customer Solutions Specialist, you will be responsible for providing exceptional customer service, resolving technical issues, and implementing process improvements.

Key responsibilities include:

  • Providing timely and effective solutions to customer inquiries via phone, email, and chat
  • Escalating complex issues to senior team members or development team as needed
  • Collaborating with internal teams to resolve customer complaints and improve overall customer satisfaction
  • Participating in ongoing training and development to enhance skills and knowledge

We offer a dynamic and supportive work environment, flexible working hours, and opportunities for growth and professional development.



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