Front Desk Representative

3 days ago


Titusville, Florida, United States Choice Hotels Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HDG Hotels. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Greet and welcome guests, providing a warm and friendly atmosphere
  • Manage guest check-ins and check-outs, ensuring accurate accounting and efficient processing
  • Operate the hotel switchboard, handling calls and providing information to guests
  • Provide guests with correct room keys and ensure they have a comfortable and enjoyable stay
  • Take reservations over the phone, via email, and in person, including groups
  • Answer queries regarding hotel services, charges, dining facilities, sports facilities, and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments, ensuring accurate financial transactions
  • Provide guests with directions around the hotel and the area
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain the use of keys and ensure guests are satisfied with their rooms
  • Perform basic maintenance to minimize out-of-order rooms
  • Perform housekeeping and laundry functions as needed
  • Balance cash at the end of the shift and generate accounting reports for the next shift

Requirements:

  • Punctuality and timeliness in meeting performance requirements, including attendance standards and work deadlines
  • Ability to multitask and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Knowledge of hotel operations, including property management systems
  • Ability to work in a fast-paced environment and maintain a positive attitude

Working Conditions:

The work environment is moderate, with occasional noise and consistent uniformed attire expected. HDG Hotels is an Equal Employment Opportunity Employer.



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