Front Desk Representative
3 days ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HDG Hotels. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Greet and welcome guests, providing a warm and friendly atmosphere
- Manage guest check-ins and check-outs, ensuring accurate accounting and efficient processing
- Operate the hotel switchboard, handling calls and providing information to guests
- Provide guests with correct room keys and ensure they have a comfortable and enjoyable stay
- Take reservations over the phone, via email, and in person, including groups
- Answer queries regarding hotel services, charges, dining facilities, sports facilities, and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments, ensuring accurate financial transactions
- Provide guests with directions around the hotel and the area
- Contact housekeeping and maintenance departments when a problem is reported
- Explain the use of keys and ensure guests are satisfied with their rooms
- Perform basic maintenance to minimize out-of-order rooms
- Perform housekeeping and laundry functions as needed
- Balance cash at the end of the shift and generate accounting reports for the next shift
Requirements:
- Punctuality and timeliness in meeting performance requirements, including attendance standards and work deadlines
- Ability to multitask and adapt to changing situations
- Excellent communication and interpersonal skills
- Knowledge of hotel operations, including property management systems
- Ability to work in a fast-paced environment and maintain a positive attitude
Working Conditions:
The work environment is moderate, with occasional noise and consistent uniformed attire expected. HDG Hotels is an Equal Employment Opportunity Employer.
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