Healthcare Operations Specialist

4 weeks ago


Monroe, North Carolina, United States ComForCare Home Health Care - Suburban Metrolina Full time
Job Title: Healthcare Operations Intern/Community LiaisonJob Summary:

ComForCare Home Health Care - Suburban Metrolina is seeking a highly motivated and detail-oriented Healthcare Operations Intern/Community Liaison to join our team. As a key member of our operations team, you will be responsible for providing clinical oversight and compliance with state regulations and accrediting agencies.

Key Responsibilities:
  • Provide clinical oversight and case management as required by regulations or business line
  • Participate in client engagement through care planning and excellent customer service
  • Facilitate the orientation process, competency and skills validation process for caregivers
  • Ensure that competency and skill set of scheduled caregiver match the client requirements regardless of setting
  • Collaborate with the office team to perform documentation review
  • Provide education to team members, patients, family members of patients, caregivers, field staff, and referral sources
  • Manage caregivers and field staff while on assignment (clinical functions); assess and investigate caregiver and field staff concerns and issues, and provide performance coaching, counseling and disciplinary action when appropriate.
  • Participate in clinical quality initiative activities
  • Accountable to all federal, state, local contracts and programs
  • In accordance with state regulations and acts as the Administrator
Requirements:
  • Masters or Bachelors with relevant experience in Healthcare related field preferred
  • Must meet all federal, state, local contract and program requirements, in addition to internal certifications and training, as required
  • Excellent written and verbal communication skills
  • 1-2 years Supervisory or Management experience
  • Experience in handling seniors and employee management preferred
  • Proficiency with computers
What We Offer:
  • Covid-19 training and personal protective equipment (PPE) to all employees
  • A supportive and collaborative work environment
  • Opportunities for professional growth and development


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