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Associate Manager in Customer Support

2 months ago

Memphis, Tennessee, United States Tennessee Title Loans Full time

Customer Service Manager Trainee

at Tennessee Title Loans, Inc.

Position Overview:

As a vital member of your community, you will offer financial solutions to clients facing temporary financial challenges. Our organization prioritizes a safe and healthy environment for both our employees and customers nationwide, while consistently providing the necessary loan products and financial services.

The role of Customer Service Manager Trainee serves as the initial point of contact for our clients. In this position, you will gain comprehensive knowledge of our operations and culture, enabling you to deliver optimal loan products and financial services tailored to individual customer needs. We are looking for motivated individuals who can manage multiple accounts while treating each client with the utmost care.

Commitment to Safety:

Ensuring a secure and healthy workplace for our employees and clients is our highest priority. Our team members have always been considered essential and have not faced layoffs or wage reductions during challenging times.

Career Advancement:

Begin your journey with an industry leader and receive top-tier training. We promote from within, and your success is our goal.

Team Environment:

Collaborate with a group of professionals dedicated to your success.

Compensation and Benefits:

  • Competitive salary with bonus opportunities
  • Majority company-covered Health, Dental, and Vision insurance
  • 401k retirement plan
  • Life and Disability Insurance
  • Two weeks of paid vacation, five paid holidays, and five PTO days
  • 40-hour work week, Monday through Saturday
  • Branch hours: Monday - Friday 10 AM - 6 PM, Saturday 10 AM - 3 PM
  • Every Sunday off
  • Hourly wage: $15.00
  • Monthly bonus potential

Preferred Qualifications:

  • 1+ years of experience in Customer Service, Sales, or Collections
  • Team-oriented mindset developed through team activities
  • Some college education or military background
  • Strong passion for Customer Service
  • Desire to succeed
  • Basic math skills and eagerness to learn
  • Friendly and approachable phone demeanor
  • Ability to engage with customers warmly

Minimum Education and Qualifications:

  • High School Diploma or equivalent
  • Availability to work 40 hours per week, including Saturdays
  • Successful completion of pre-employment screenings
  • Reliable personal transportation and valid Driver's License

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.