Customer Experience Ambassador

4 weeks ago


Bozeman, Montana, United States Kimpton Hotels & Restaurants Full time
About Us
We're a hotel company that believes in creating heartfelt connections with our guests and colleagues. We value authenticity, creativity, and self-leadership, and we're looking for like-minded individuals to join our team.

As a Guest Service Agent, you'll be the face of our hotel, responsible for delivering exceptional service to our guests. You'll work closely with other departments to ensure seamless communication and a positive experience for all our visitors.

Your Role
Some of your key responsibilities will include:
  • Checking in and out hotel guests in a confident, professional, and friendly manner.
  • Answering phone calls promptly and providing accurate information to our guests.
  • Reviewing arrivals and special requests, blocking rooms as needed.
  • Conducting pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
  • Following established key control policies and ensuring proper credit policies are followed.

Requirements
To be successful in this role, you'll need:
  • A high school diploma or general education degree (GED).
  • Previous experience in a front desk or customer-facing role is preferred.
  • Knowledge of the immediate area, services, attractions, and events.
  • The ability to work evenings, weekends, and holidays.
  • Strong communication and problem-solving skills.

What We Offer
As a valued member of our team, you'll enjoy:
  • A competitive hourly rate of $21.00, plus opportunities to earn commission.
  • A range of benefits, including medical, dental, vision, and 401(k) plans.
  • A discount on local gym memberships and complimentary shift meals.
  • An employee room rate program and opportunities for career growth and development.


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