Customer Experience Manager

3 weeks ago


Bozeman, Montana, United States Victoria's Secret Full time
Job Overview

A values-based leader who drives exceptional customer and associate experiences to grow top-line sales. As a CUSTOMER EXPERIENCE MANAGER, you will lead the sales floor, coach and develop the team, and support operational excellence.

Key Responsibilities:

* Drive and grow top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.* Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.* Direct reports as assigned: Customer Experience Lead(s) and / or Associates.

Leadership Expectations:

* Deliver exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.* Conduct associate observations and associate coaching.* Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.* Link results to behaviors and actions to drive top-line sales.* Independently manage labor hours within the store to drive top line sales and profit.* Own the overall appearance and presentation of brand by maintaining visual merchandising standards.* Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.* Demonstrate and lead company policy and procedures.* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Salary Information:

This position offers a competitive salary range of $21.25 - $29.40 per hour, depending on experience and qualifications.

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