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System Technician

2 months ago

Anniston, Alabama, United States Cable ONE Full time
About the Role

Cable ONE is seeking a highly skilled and motivated System Technician to join our team. As a System Technician, you will play a critical role in providing world-class support services to our customers.

Key Responsibilities
  • Install and maintain high-quality connectivity by troubleshooting and diagnosing malfunctions in our Headend, HFC, and fiber optic networks, as well as Home Terminal Units.
  • Support our customers by repairing local plant performance issues and customer-owned equipment using electronic test equipment.
  • Read and interpret system/network design maps, verify as-built documentation, and report findings following Company standard process.
  • Splice and/or terminate coaxial and fiber optics cables, mount active and passive devices, and activate devices to ensure optimal performance of all equipment in the HFC/fiber optic plant.
  • Perform surveys to determine if customer-requested locations are capable of receiving service, create maps/drawings as necessary, and estimate costs for plant/drop extensions.
  • Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
  • Perform construction maintenance duties as necessary, including splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification.
  • Continuously monitor plant for ingress/egress and perform signal leakage ride-out activities and track and repair signal leakage as necessary.
  • Train system technical personnel as directed by local system management.
Requirements
  • One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
  • A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
  • Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system, including FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
  • Must possess a valid driver's license of the state in which the individual is employed.
  • The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call.
Core Competencies
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits

Cable ONE appreciates the role our associates play in helping the company grow, and in return, we offer an excellent benefits package to recognize the importance of their contributions, including:

  • Medical, dental, and vision plans – start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) – 100% company match (match program starts day 1 of service, up to 5% of eligible compensation).
  • Group Legal plan with Identity Theft Protection.
Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year).
  • Up to seventy-five dollars a month towards cable and internet services.
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs.
  • Advancement opportunities.
  • Collaborative work environment.