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System Technician

1 month ago


Anniston, Alabama, United States Cable ONE Full time

About the Role

Cable ONE is seeking a highly skilled System Technician to join our team. As a System Technician, you will play a critical role in ensuring the delivery of high-quality connectivity to our customers.

Key Responsibilities

  • Maintain high-quality connectivity by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber optic networks, and the Home Terminal Units.
  • Support our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment.
  • Read and interpret system/network design maps, verify as-built documentation, compare findings in the field with existing documentation, and report findings following Company standard process.
  • Splice and/or terminate coaxial and fiber optics cables, mount active and passive devices, both aerial and underground (cabinets and vaults), activate active devices, and test to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.
  • Perform surveys to determine if customer-requested locations are capable of receiving service, create maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant.
  • Perform underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions.
  • Perform construction maintenance duties as necessary, including splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification, splicing and activating new coaxial plant, repairing and/or replacing damaged aerial/underground plant, and inspecting, repairing, and/or replacing power supplies.
  • Continuously monitor plant for ingress/egress and perform signal leakage ride-out activities and tracks and repairs signal leakage as necessary.
  • Train system technical personnel as directed by local system management.

Requirements

  • One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
  • A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
  • Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system, including but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
  • Must possess a valid driver's license of the state in which the individual is employed.
  • The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call. Must be available to work overtime, including weekends, evenings, and holidays as required.

Benefits

Cable ONE offers an excellent benefits package to our associates, including medical, dental, and vision plans, life insurance, paid time off, 401(k) with 100% company match, group legal plan with identity theft protection, tuition reimbursement, up to $75 per month towards cable and internet services, annual community support to various organizations across the U.S., associate recognition and awards programs, and advancement opportunities.

About Cable ONE

Cable ONE is a leading provider of high-speed internet, cable television, and phone services to residential and business customers across the United States. We are committed to delivering exceptional customer service and providing our associates with a rewarding and challenging work environment.