Customer Service Director

4 weeks ago


Carson City, Nevada, United States Carson Nugget Full time
Job Description

As a key member of the Carson Nugget team, the Guest Service Manager plays a vital role in ensuring a positive experience for our guests. This position is responsible for managing and resolving guest complaints, overseeing security issues, and maintaining efficient department operations.

Key Responsibilities:

  • Recognize and resolve guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives to implement satisfactory solutions.
  • Support all Team Members and areas of the casino, maintaining a clean appearance and adhering to Carson Nugget's vision and mission.
  • Work with Team Members to identify problems and recommend solutions, ensuring a safe and prudent work environment.
  • Respond to public inquiries in a courteous manner, providing information about casino gaming promotions and events.

Requirements:

  • Progressively responsible management experience, combined with overall casino experience in tables, poker, cage, keno, bingo, food and beverage.
  • Must be at least 21 years of age and possess a valid Driver's License. May be required to obtain a Gaming License in the State of Nevada.
  • Ability to obtain Alcohol Awareness Certification.

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