Customer Service Operations Manager

2 weeks ago


Denver, Colorado, United States Metropolitan State University of Denver Full time
About the Role

As a key member of our team, you will be responsible for managing student employees and all front desk operations in the Registrar's Office. You will provide elevated customer service to students, parents, staff, faculty, and others to answer and troubleshoot many registrar-related questions.

Job Description
  • Manage student employees and ensure they provide accurate and timely information about university policies and procedures.
  • Oversee and process Enrollment Verification requests from students and third parties.
  • Develop and maintain training materials and resources for Registrar & Call Center employees.
  • Collaborate with the Enrollment Management Call Center to ensure efficient processes and adequate training.
Requirements
  • Experience providing excellent customer service.
  • Experience supervising staff (either students or staff).
  • Experience creating and providing training.
Estimated Salary

$47,300 - $48,100 per year.



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