Service Operations Manager

5 days ago


Denver, Colorado, United States D.H. Pace Company, Inc. Full time
Job Overview

DH Pace Company, Inc. is a leading provider of door and door-related products and commercial security solutions. We are seeking an experienced Service Operations Manager to oversee the daily operations of our Residential Service Department.

This role will be responsible for managing departmental budgets, labor costs, and material expenses while ensuring customer satisfaction and profitability. The successful candidate will have excellent communication skills, strong organizational abilities, and a good mechanical aptitude.

The estimated annual salary for this position is $80,000, depending on experience and qualifications. Benefits include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, 401(k) retirement plan, and company-paid life insurance, short-term disability, and long-term disability.

Responsibilities
  • Manage departmental budgets and labor costs
  • Oversee employee job scheduling, dispatching, and technical troubleshooting
  • Effectively communicate with customers and manage jobs to meet expectations
  • Develop, train, and hire service technicians, installers, office administrative personnel, and interns/management trainees


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