Customer Service Director

1 week ago


Denver, Colorado, United States Style Crest Enterprises Inc Full time
Job Summary
Style Crest Enterprises Inc is seeking an E-Commerce Customer Service and Operations Manager to lead our customer service team and drive business growth. The ideal candidate will have experience in managing e-commerce customer service teams, developing process improvements, and collaborating with internal teams to ensure seamless order fulfillment.

Main Responsibilities
Lead a team of customer service representatives, responsible for responding to customer inquiries, resolving issues, and providing excellent service.
Develop and implement strategies to improve customer satisfaction, efficiency, and employee productivity.
Work closely with internal teams to ensure timely and accurate order fulfillment, and resolve any issues that may arise.

Key Skills and Qualifications
Proven experience in managing e-commerce customer service teams, with a strong focus on customer satisfaction and employee development.
Excellent communication and leadership skills, with the ability to motivate and empower team members.
Strong analytical skills, with experience using tools like Microsoft Excel to report on KPIs and evaluate business performance.

Compensation and Benefits
The estimated salary for this position is $90,000 - $120,000 per year, depending on experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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