Customer Service Hospitality Specialist

3 days ago


Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time

About Us:

The DoubleTree by Hilton Harrisonburg is a reputable hotel with a strong presence in the local market. We are dedicated to providing exceptional service and creating memorable experiences for our guests.

The Position:

We are looking for a highly skilled hotel front desk agent to join our team. The successful candidate will have excellent communication skills, a passion for delivering an outstanding experience, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Work closely with the housekeeping team to ensure rooms are ready for new guests
  • Provide exceptional service to every guest, including check-in, check-out, and key management
  • Manage general bookkeeping to ensure accurate and up-to-date hotel guest account information
  • Field customer complaints and resolve issues efficiently, demonstrating empathy and professionalism
  • Respond to incoming calls and inquiries regarding room bookings, rates, amenities, and special requests

Salary and Benefits:

The salary for this position is $14 hourly. We also offer a comprehensive benefits package, including opportunities for growth and development, and a supportive work environment.



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