Customer Service Hospitality Specialist
3 days ago
About Us:
The DoubleTree by Hilton Harrisonburg is a reputable hotel with a strong presence in the local market. We are dedicated to providing exceptional service and creating memorable experiences for our guests.
The Position:
We are looking for a highly skilled hotel front desk agent to join our team. The successful candidate will have excellent communication skills, a passion for delivering an outstanding experience, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Work closely with the housekeeping team to ensure rooms are ready for new guests
- Provide exceptional service to every guest, including check-in, check-out, and key management
- Manage general bookkeeping to ensure accurate and up-to-date hotel guest account information
- Field customer complaints and resolve issues efficiently, demonstrating empathy and professionalism
- Respond to incoming calls and inquiries regarding room bookings, rates, amenities, and special requests
Salary and Benefits:
The salary for this position is $14 hourly. We also offer a comprehensive benefits package, including opportunities for growth and development, and a supportive work environment.
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