Customer Experience Specialist

5 days ago


Harrisonburg, Virginia, United States DICK'S SPORTING GOODS INC Full time
Job Description

The Customer Experience Specialist role is a critical part of our store's success, as it focuses on delivering exceptional customer service and ensuring that every customer has a positive shopping experience.

Key Responsibilities
  • Provide personalized service to customers, answering questions and making recommendations.
  • Upsell and cross-sell products to increase sales and customer loyalty.
  • Maintain a high level of product knowledge and stay up-to-date on promotions and sales.
  • Work collaboratively with colleagues to achieve sales goals and maintain a clean and organized store environment.
Requirements
  • Previous retail sales experience preferred.
  • Excellent communication and interpersonal skills.
  • Able to work a flexible schedule including evenings and weekends.
  • Familiarity with POS systems and ability to learn new technology quickly.

Estimated Salary: $35,000 - $45,000 per year, depending on experience.



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