Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Store Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, sales support, and product knowledge to our customers.
Key Responsibilities- Provide excellent customer service, ensuring customer satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build trust relationships with wholesale and retail customers, driving sales and revenue growth
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet and exceed sales goals, maintaining a high level of productivity and efficiency
- Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
- Maintain a clean and organized store environment, adhering to company standards
- Participate in visual merchandising and inventory management, ensuring optimal store presentation
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least one year of experience in a retail, customer service, or sales role
- Ability to read, write, comprehend, and communicate in more than one language (Spanish proficiency a plus)
- Valid driver's license and reliable transportation
- Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
As a Sherwin-Williams employee, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, as well as a fun and supportive work environment.
We are an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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