Senior Customer Service Representative
2 weeks ago
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at MAXIMUS. As a key member of our outreach team, you will be responsible for providing exceptional customer service to clients and community members, ensuring they receive accurate and timely information about various Texas Health and Social Services Programs.
Key Responsibilities- Provide effective customer service via telephone and in-person to clients and community members
- Identify, develop, and build relationships with community, state, and faith-based organizations to enhance presence in the community
- Conduct outreach presentations to recipients and community members within a specific territory or initiative
- Present program education and enrollment options to recipients to encourage recipient action
- Retrieve, research, and analyze data from multiple databases to answer client concerns
- High school diploma or GED required and 1+ years of relevant professional experience
- Bilingual preferred (Spanish/English)
- Required to travel within the region assigned
- Proficient in Microsoft Office products
- Knowledge of Excel required
As a Senior Customer Service Representative at MAXIMUS, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to clients and community members. We offer a competitive compensation package, comprehensive insurance coverage, and a range of benefits to support your career growth and well-being.
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