Night Auditor

2 days ago


Albany, New York, United States Hilton Garden Inn AlbanySUNY Full time
Job Description

The Guest Representative is responsible for providing exceptional service to guests during their stay, while also handling front office functions on the night shift. This includes preparing and disposing of night audit checklist work and reports, as well as maintaining accurate records and handling cash transactions.

Responsibilities
  • Provide attentive, courteous, and efficient service to guests throughout their stay.
  • Handle check-ins and check-outs in a friendly and efficient manner.
  • Respond to guest requests, problems, complaints, and accidents in a timely and professional manner.
  • Answer guest inquiries about hotel services and amenities, as well as the local area.
  • Follow all brand credit policies and be aware of all rates, packages, and special promotions.
  • Operate the front desk computer system and maintain accurate records.
  • Focus on contributing to guest satisfaction surveys and consistently perform above average in mystery call processes.
  • Complete shift responsibility checklist and maintain a clean and organized front office area.
  • Prepare coffee and breakfast set-up each morning prior to serving time.
  • Pass and maintain food handlers license as required by the hotel.
Requirements
  • High school diploma or equivalent required.
  • Experience in hotel or a related field preferred.
  • Knowledge of basic accounting principles and proficiency in computer business software applications such as MS Word and MS Excel.
  • Must be fluent in English and able to work well in stressful, high-pressure situations.
  • Ability to stand during entire shift and lift up to 20 pounds occasionally.
Working Conditions

The Guest Representative will work on the night shift, typically from 10pm to 6am, and may be required to work evenings, weekends, and holidays as needed.

Pay is $17/hour.


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